If you change sizes within two years of purchasing an item with Yo-Yo protection, use our app or website to begin the redemption process. Once complete, you'll receive a coupon for 50% of the original purchase price, at the store where you bought the item. You can use this coupon to buy a like item in your new size.

To complete the redemption process, you must first donate the original item to a charity or clothing bank. Then, upload proof of your donation to our website. That can be a photo, a receipt from the clothing bank, or even a social media post (we like those the best!). After verification, you'll receive a coupon code to use on a like item.

Your Yo-Yo protection coupon can only be used on a like item, from the retailer in which you bought the item. For example, if you initially bought a shirt, you can use the coupon to purchase another shirt in your new size.